Platform Terms & Conditions
These Platform Terms and Conditions govern access to and use of the Aleverum™ platform and related services supplied by Aleverum Global Pty Ltd, ABN 76 698 919 256, referred to in these terms as “we”, “us” or “our”.
The organisation identified in an Order Form is referred to as the “Customer”.
An “Order Form” means a proposal, order form, statement of work, recorded online subscription or other written agreement that identifies the Customer and the services to be supplied.
These Platform Terms form part of the agreement between the Customer and Aleverum Global Pty Ltd when they are incorporated into an Order Form or otherwise accepted by an authorised representative of the Customer.
If there is an inconsistency between agreement documents, the following order of precedence applies unless expressly stated otherwise:
- A negotiated Enterprise Agreement
- The applicable Order Form
- A statement of work
- A Data Processing Agreement
- These Platform Terms
- Policies and documents incorporated by reference
1. Services
Aleverum Global Pty Ltd provides the Aleverum™ platform and related services described in the applicable Order Form.
The services may support Digital Product Passports, product records, trusted digital identities, supplier information, evidence governance, sustainability information, verification workflows, audit trails, approved integrations and product intelligence functions.
Features, availability, data fields and integrations may vary according to the Customer’s subscription, configuration, product sector, agreed implementation and stage of platform development.
We may improve or modify features during the subscription term. We will provide reasonable notice where a change materially affects the core contracted services, unless an immediate change is reasonably required to address security, legal or operational risk.
2. Accounts and Authorised Users
The Customer is responsible for:
• Identifying its authorised users
• Assigning appropriate roles and permissions
• Maintaining accurate contact and account information
• Protecting usernames, passwords and authentication credentials
• Promptly removing access when a user is no longer authorised
• Ensuring authorised users comply with the agreement
Accounts must not be shared except where expressly permitted by the service configuration.
The Customer is responsible for activity conducted through its accounts, except to the extent the activity results directly from our breach of the agreement or failure to apply an expressly agreed security control.
The Customer must notify us promptly if it becomes aware of suspected unauthorised access, compromised credentials or misuse of an account.
3. Customer Data
“Customer Data” means information, documents, evidence, product records, personal information and other content submitted to, stored in or generated through the platform on the Customer’s behalf.
Customer Data does not include:
• The Aleverum™ platform and underlying technology
• Templates, interfaces and documentation supplied by us
• Our methodologies and platform configurations
• Aggregated or de identified service information that does not reasonably identify the Customer or an individual
As between the parties, the Customer retains its rights in Customer Data.
The Customer grants Aleverum Global Pty Ltd a non exclusive licence to host, process, reproduce, transmit, display, structure, modify and otherwise use Customer Data only as reasonably necessary to:
• Provide the contracted services
• Perform authorised integrations and workflows
• Secure, maintain and support the services
• Comply with applicable law
• Exercise our rights and perform our obligations under the agreement
We will not acquire ownership of Customer Data through this licence.
4. Customer Warranties and Responsibilities
The Customer warrants that it has all rights, permissions, notices and lawful bases necessary for Customer Data and for its processing as contemplated by the agreement.
The Customer is responsible for:
• The accuracy, completeness, currency and legality of Customer Data
• The substantiation and lawful use of product, sustainability, environmental, compliance and certification claims
• Obtaining appropriate supplier, employee, verifier and third party permissions
• Configuring access rights and review workflows appropriately
• Reviewing and approving information before publication or external disclosure
• Obtaining appropriate legal, regulatory, technical, audit, certification and conformity assessment advice
• Responding to consumer, regulator, supply chain and other third party enquiries about the Customer’s products and claims
The Customer must not submit information that it is not authorised to collect, use, process or disclose.
5. Verification, Certification and Regulatory Status
Aleverum Global Pty Ltd provides platform and workflow technology.
Unless expressly stated in a separate written agreement, neither Aleverum Global Pty Ltd nor the Aleverum™ platform acts as:
• A regulator
• A customs authority
• A market surveillance authority
• A certification body
• A conformity assessment body
• An auditor
• An independent verifier
• A provider of legal or regulatory advice
A status displayed in the platform, including submitted, assessed, reviewed, confirmed, verified, approved or similar wording, has only the meaning assigned to it within the applicable workflow.
A platform status does not constitute legal compliance, regulatory approval, certification or independent assurance unless that outcome has been expressly issued by an identified authorised organisation for the stated scope.
The Customer remains responsible for determining whether its information, products and activities satisfy applicable legal and regulatory requirements.
6. Acceptable Use
The Customer and its authorised users must not:
• Use the services unlawfully or infringe another person’s rights
• Upload malware, harmful code or unlawful material
• Upload information they are not authorised to process
• Attempt unauthorised access, vulnerability testing, circumvention or disruption
• Interfere with the security, integrity, availability or performance of the services
• Misrepresent evidence, certification, verification, regulatory approval or product claims
• Use the services to support deceptive, fraudulent, greenwashing or misleading conduct
• Reverse engineer, copy or derive source code from the platform except to the limited extent permitted by non excludable law
• Remove proprietary notices or access controls
• Use automated methods that materially impair service performance or exceed documented limits
• Use the platform or its outputs to train, develop or reproduce a competing platform without our prior written consent
We may investigate suspected misuse and take proportionate action in accordance with the agreement.
7. Fees, Taxes and Payment
Fees, billing frequency, implementation charges, minimum commitments and payment terms are specified in the applicable Order Form.
Unless otherwise stated, fees are exclusive of GST and other applicable taxes.
The Customer must pay undisputed invoices by the due date stated in the Order Form or invoice.
If the Customer disputes an invoice in good faith, it must notify us promptly and provide reasonable details of the disputed amount. The Customer must pay all undisputed amounts when due.
We may suspend affected services for material non payment after providing notice and a reasonable opportunity to remedy the non payment.
Immediate suspension may occur where reasonably necessary to prevent unlawful use, material harm or security risk.
8. Third Party Services and Integrations
The services may connect with third party systems, cloud infrastructure, identity services, identifiers, APIs, verification providers, customer systems or other approved services.
Third party services may:
• Be subject to separate terms and privacy policies
• Change their features or technical requirements
• Experience outages or service interruptions
• Require separate licences, accounts or fees
• Become unavailable
We are not responsible for a third party’s systems, decisions, certifications, data, outages or changes except to the extent expressly assumed in an Order Form.
The Customer authorises us to exchange Customer Data with selected third party services where reasonably necessary for an integration approved by the Customer.
The scope, responsibilities, data exchange and delivery requirements for an integration should be stated in the applicable Order Form or statement of work.
9. Privacy and Data Processing
Each party must comply with the privacy and data protection laws applicable to it.
Our general personal information handling practices are described in the Aleverum™ Privacy Policy.
Where required, the parties may enter into a separate Data Processing Agreement addressing matters such as:
• The parties’ respective privacy roles
• Processing instructions
• Security obligations
• Subprocessors
• International processing and transfers
• Assistance with individual rights requests
• Data return and deletion
• Incident notification
Material providers that may process Customer Data or personal information on our behalf are identified in the Aleverum™ Subprocessor List.
10. Security
We will maintain reasonable administrative, technical and organisational safeguards appropriate to the nature of the contracted services and the information processed.
Our public Security, Data Protection and AI Governance Overview describes our general approach to platform security and data governance. It does not create a warranty that incidents, unauthorised access, disruption or data loss can never occur.
The Customer must:
• Manage user permissions appropriately
• Protect account credentials
• Use reasonable security practices
• Notify us promptly of suspected unauthorised access or security incidents
• Cooperate with reasonable containment and investigation measures
Security concerns and suspected vulnerabilities should be reported in accordance with our Responsible Disclosure Policy.
11. Artificial Intelligence Features
The services may include artificial intelligence assisted features that support authorised functions such as:
• Document classification
• Product data extraction
• Claim to evidence matching
• Missing evidence detection
• Inconsistency detection
• Expiry monitoring
• Standards mapping
• Workflow assistance
• Drafting or summarisation
AI assisted outputs may be incomplete, incorrect or unsuitable for a particular use. They require appropriate human review.
The Customer must not rely on AI assisted output as:
• Legal or regulatory advice
• Certification or conformity assessment
• Independent verification
• Audit advice
• Engineering advice
• A decision of a regulator or competent authority
• Proof that information is accurate or compliant
Authorised users remain responsible for reviewing, approving and publishing Customer Data and product information.
Provider specific data practices and customer controls may be described in the Subprocessor List, platform documentation, Data Processing Agreement or Order Form.
12. Confidentiality
Each party must protect the other party’s confidential information using at least reasonable care and use it only for the purposes of the agreement.
Confidential information includes information identified as confidential or that a reasonable person would understand to be confidential because of its nature or the circumstances of disclosure.
Confidential information does not include information that:
• Becomes public without breach of the agreement
• Was already lawfully known without restriction
• Is independently developed without using the other party’s confidential information
• Is lawfully received from another person without a confidentiality obligation
A party may disclose confidential information to its personnel, professional advisers and service providers who need to know the information and are subject to appropriate confidentiality obligations.
A party may also disclose confidential information where required by law. Where legally permitted, it must provide reasonable notice before disclosure.
13. Intellectual Property
Aleverum Global Pty Ltd and its licensors retain all rights in:
• The Aleverum™ platform
• Software and source code
• Documentation
• Methodologies
• Templates
• Interfaces
• Platform configurations
• Improvements
• Underlying technology
• Aleverum™ branding
No intellectual property rights are transferred to the Customer except for the limited right to access and use the contracted services during the applicable subscription term.
The Customer receives a non exclusive, non transferable and revocable right to permit its authorised users to access the services in accordance with the agreement.
If the Customer provides feedback, suggestions or improvement ideas, we may use them to improve the services without payment or obligation, provided we do not disclose Customer confidential information or identify the Customer without permission.
14. Aggregated and De Identified Information
We may create and use aggregated or de identified information to:
• Operate and secure the services
• Understand platform performance
• Identify service improvements
• Produce internal analysis
• Develop non identifying benchmarks
This information must not reasonably identify the Customer or an individual.
Nothing in this section permits us to disclose Customer confidential information or use Customer Data in a manner inconsistent with the agreement.
15. Availability, Support and Service Changes
Service levels, support hours, response times, maintenance commitments and service credits apply only where stated in an Order Form or service level schedule.
Availability commitments may exclude matters identified in the applicable service level schedule, including:
• Planned maintenance
• Emergency maintenance
• Third party service failures
• Customer systems or actions
• Internet or telecommunications failures outside our reasonable control
• Force majeure events
• Beta, preview or evaluation features
We may perform maintenance that is reasonably necessary to protect, update or operate the services.
Where practicable, we will provide advance notice of planned maintenance that is expected to materially affect service availability.
16. Beta, Pilot and Preview Features
Beta, pilot, preview and evaluation features may be incomplete, changed, suspended or withdrawn.
Unless expressly agreed otherwise in an Order Form, these features:
• May not be suitable for production or regulated use
• Are provided without service level commitments
• May contain errors or incomplete functionality
• May not be supported after the evaluation period
• Must be used subject to any stated limitations
The Customer is responsible for assessing whether a beta, pilot or preview feature is appropriate for its intended use.
17. Term, Suspension and Termination
The subscription term, commencement date, renewal arrangements and termination rights are stated in the applicable Order Form.
Either party may terminate the agreement for a material breach that is not remedied within the cure period stated in the Order Form or other applicable agreement document.
A party may also terminate where the other party becomes insolvent or where another termination right is expressly stated in the agreement.
We may suspend access immediately where reasonably necessary to address:
• Unlawful use
• A material security threat
• Risk to other customers or users
• Material misuse of the services
• A legal or regulatory requirement
• Material non payment after applicable notice
Where practicable, we will notify the Customer and limit the suspension to the affected service, account or user.
18. Data Export and Deletion After Termination
Subject to payment of amounts due, technical capability, legal restrictions and the applicable Order Form, the Customer may request an export of Customer Data during the subscription term or within an agreed post termination retrieval period.
The Customer is responsible for requesting and completing any required export before the retrieval period ends.
After that period, we may delete or de identify Customer Data from active systems, subject to:
• Backup cycles
• Legal and regulatory retention requirements
• Security and incident records
• Legal holds
• Contractual commitments
• Agreed Digital Product Passport persistence requirements
General retention and deletion principles are described in the Data Retention and Deletion Overview.
Any Customer specific export, return, retention or deletion commitment must be stated in an Order Form or Data Processing Agreement.
19. Warranties
We warrant that we will provide the contracted services with due care and skill and substantially in accordance with the applicable service documentation, subject to the agreement.
Except for warranties, guarantees and rights that cannot lawfully be excluded, the services are provided on an available basis.
We do not warrant that:
• The services will be continuously available or free from every error
• The services will satisfy requirements that are not stated in the agreement
• Customer Data is accurate, complete or legally compliant
• AI assisted outputs are complete or correct
• Use of the services will establish regulatory compliance
• A third party will accept, certify, verify or approve Customer Data or products
20. Australian Consumer Law
Nothing in these Platform Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or another applicable law.
Where a non excludable guarantee applies and liability can lawfully be limited, our liability is limited only to the extent permitted by law.
21. Liability
To the maximum extent permitted by law, neither party is liable to the other for indirect, consequential, special or punitive loss arising out of or in connection with the agreement.
This exclusion includes loss of:
• Profit
• Revenue
• Goodwill
• Opportunity
• Anticipated savings
• Business interruption
The exclusion applies only to the extent permitted by law and does not exclude liability that cannot lawfully be excluded.
Any aggregate liability cap, specific exclusions, carve outs or allocation of liability between the parties must be stated in the applicable Order Form or negotiated Enterprise Agreement.
Nothing in these Platform Terms creates a liability cap where no liability cap has been agreed in an Order Form or Enterprise Agreement.
22. Indemnities
Any indemnity applying between the parties must be expressly stated in the applicable Order Form or negotiated Enterprise Agreement.
No indemnity is created solely by these Platform Terms.
23. Force Majeure
Neither party is liable for delay or failure to perform an obligation caused by an event beyond its reasonable control.
This section does not excuse an obligation to pay an amount already due.
The affected party must:
• Notify the other party within a reasonable period
• Take reasonable steps to reduce the effect of the event
• Resume performance as soon as reasonably practicable
24. Publicity
We must not publicly use the Customer’s name, logo, testimonial or case study without the Customer’s prior consent, unless a separate written agreement expressly permits that use.
General statements about industries, sectors or aggregated platform use must not identify the Customer or disclose Customer confidential information.
25. Notices
Formal notices under the agreement must be sent using the contact details stated in the applicable Order Form.
Operational notices may be delivered:
• Through the platform
• To a nominated account contact
• To the Customer’s registered work email address
A party must notify the other party if its formal notice details change.
26. Assignment and Subcontracting
Neither party may assign the agreement without the other party’s prior written consent, which must not be unreasonably withheld.
Consent is not required for an assignment:
• To a related body corporate
• As part of a merger or corporate restructure
• In connection with a sale of substantially all relevant assets or business operations
The assigning party must ensure that the assignee is capable of performing the applicable obligations.
We may use subcontractors and subprocessors to provide the services, but remain responsible for our obligations under the agreement.
27. General
The agreement constitutes the entire agreement between the parties concerning the contracted services and supersedes earlier representations and agreements on the same subject.
A waiver is effective only if made in writing.
A delay or failure to exercise a right does not waive that right.
If a provision is invalid or unenforceable, it must be severed or read down to the minimum extent necessary without affecting the remaining provisions.
The agreement does not create a partnership, agency, employment, joint venture or fiduciary relationship between the parties.
Headings are included for convenience and do not affect interpretation.
Words in the singular include the plural and words in the plural include the singular where the context requires.
28. Governing Law and Disputes
Unless a negotiated Enterprise Agreement states otherwise, the agreement is governed by the laws of New South Wales, Australia.
The courts of New South Wales and relevant Commonwealth courts have non exclusive jurisdiction.
Before commencing court proceedings, senior representatives of the parties must attempt in good faith to resolve the dispute.
This requirement does not prevent either party from seeking urgent injunctive or protective relief.
29. Contact
Aleverum Global Pty Ltd
ABN: 76 698 919 256
Address: 330 Wattle Street, Ultimo NSW 2007
Legal and contracting enquiries: legal@aleverum.com
Privacy enquiries: privacy@aleverum.com
General enquiries: Contact Aleverum™
Effective date: 13 May 2026
Last updated: 6 August 2026